FAQ & Policies
A clear starting framework for the policies Kerry will finalize before full online payment launch.
How many lessons will I need?
Every student is different. Many KH students build test-ready skills in approximately 15–20 hours, but previous experience, practice frequency and learning pace all matter.
Can KH guarantee I will pass?
No. KH can provide professional preparation and assessment, but road-test results depend on the student's performance and test conditions.
Can I book single lessons?
Yes. The evaluation booking system supports individual lessons as well as package-based services.
What happens after I submit an online booking?
The booking is recorded as pending. KH can review and confirm, reschedule or decline it from WordPress administration.
What is the cancellation policy?
This must be finalized by KH before payment launch. A practical policy should clearly state required notice, late/no-show treatment, road-test booking rules, package expiry and refund rules.
POLICY FRAMEWORK
Scheduling & Cancellation
Define notice periods, late arrivals, no-shows and instructor-caused cancellations.
Packages & Expiry
Define package validity period, unused-hours treatment, transfers and refund eligibility.
Road-Test Vehicle Use
Define eligibility, warm-up time, test-centre logistics and cancellation consequences.
Student Safety & Conduct
Seatbelt, impairment, medical readiness, respectful conduct and the instructor's right to end unsafe lessons.
Privacy & Records
Explain why KH collects contact, booking and training-progress information and who can access it.
Instructor Standards
Maintain licence verification, professional conduct, complaint handling and documented quality reviews.